How do I pay?

Right now we accept e-transfer and credit cards over the phone.

How long will you hold an order for?

We hold orders for two days. Your order will be cancelled if we have not received payment within 48 hours of your order being placed.

Can my family or friends from out of Province register online?

Yes! Anyone in Canada can register online to become a Trees member. The process for membership is exactly the same as it is in-store.

Is your packaging discrete?

The outside of the package won't have any labels that would disclose the contents of the package or that it came from Trees other than our return address.

Can I return or exchange an online purchase?

Unfortunately, no. All of our online sales are final.

What is the difference between an Indica and a Sativa?

When indica strains are smoked/ingested they typically provide the user with a full-body, relaxing high. Sativa strains typically provide the user with an energizing, euphoric and inspiring high, generally followed by a period of increased appetite, especially for sugary foods. An easy way to differentiate the two is indica is sometimes referred to as "In-da-couch".

What is a Hybrid strain?

Hybrid strains are typically bred from an indica strain and a sativa strain in an attempt to reap the benefits of both.

Hybrid strains are either sativa or indica dominant. Hybrids can provide users with a combination of both a body and head high.

What is a CBD?

CBD is the second most prominent chemical compound in cannabis. Medicinal benefits include: anti-inflammatory properties, analgesic, anti-convulsant, stress relief. CBD is not psychoactive which makes it great for medical purposes. 

What makes a $15 gram better than an $8 gram?

We price our strains according to potency and overall quality of that specific yield. 

Do you sell edibles?

Due to VIHA regulations we are not permitted to sell edibles at this time.

Why does my anxiety get worse when I smoke/ingest certain strains?

Sativa's can cause anxiety in people who suffer from anxiety. We suggest that people who have had negative effects with sativa's use hybrid or indica strains instead. 

How much is shipping?

Orders over $100 receive free Xpress shipping. Orders under $100, shipping is $15. If you are located in Victoria, we offer same day local delivery. Local delivery is free on orders over $100 and either $5, $8 or $10 for orders under $100, depending on the distance.

What areas do you deliver to locally?

Local delivery areas include all of Greater Victoria and some of the surrounding areas. If your postal code starts with V8R, V8X, V8T, V8W, V8S, V8V, V9A, V8N, V8P, V8Z, V8Y, V9E, V8L or V8M you qualify for local delivery. If you reside outside of these areas, we will be happy to ship to via the post!

What are the delivery times for Local Delivery?

Delivery hours are between 9AM and 5PM, Monday to Friday. Orders must be received at least a half an hour before close to help ensure same day delivery. All orders submitted after order cut off will be delivered when we re-open the following day.

We currently, do not offer delivery on the weekends. We apologize for the inconvenience.

We do not promise same day delivery. To make sure that your order arrives the same day, please, place your order as early in the day as possible.

How long does Local Delivery take?

Lots of people as us if it is like a pizza and the answer is "kind of!"

The ways we are like pizza delivery: You must be home to receive your order! We will not leave it at your door.

The ways we are not like a pizza delivery: Our deliveries are promised to be delivered within the same day, not within the hour. So, you can expect to receive your purchase by 5pm, Monday to Thursday and by 8pm, Friday to Sunday. We also require that the person receiving the order presents a valid Government issued ID that matches the name on the invoice.

If you plan to leave the house at some point throughout the day, please, add a note with a time that you will be home to receive your delivery. We will not allow other people to receive purchases on our members behalf, whether they have access to your ID or not.

Not finding what you want? Please don’t hesitate to reach out directly through our contact page, and we can help answer any of your outstanding questions.